How do cancellations and refunds work? : Support & Solutions

How do cancellations and refunds work? Print

Modified on: Sun, 28 Apr, 2019 at 12:04 PM

You can manage cancellations and refunds directly from your Dashboard in your DueDi Account.

Your clients can request a cancellation from their DueDi accounts. You will get notified when this happens.
From your Dashboard, you will have the option to Cancel with refund or Cancel without refund depending on your Terms of Service and what you agreed with your client.
It is always recommended to discuss with your client first before proceeding with a cancellation.

Note that upon providing a full refund, the DueDi application fee is refunded but not the Stripe payment processing fee. You may be eligible to get a few payment processing fee reimbursed. Contact us at account@duedi.nz to see if you are eligible.

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How do cancellations and refunds work? Print

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